Frequently Asked Questions

If items are in stock, they typically ship within one week. Custom order turnaround time varies depending on the project scale. If we anticipate any delays with your order, we will communicate with you via email. Please reach out through the custom request page with any inquiries.

We hope that you are pleased with your purchase and understand that a change of heart can occur from time to time. While we would love to be able to give everyone the opportunity to return any item purchased, returns are not a service that we provide at this time. We do not provide returns or exchanges for items purchased anywhere else. There are no returns or exchanges for custom orders. All sales are final for SALE items.

We primarily use USPS. Should you desire an alternative shipping carrier, additional insurance, signature requirement or expedited shipping, please email monicas.california@gmail.com within 30 minutes of purchase. We will do our best to accommodate you. Additional shipping fees may apply.

International shipping is available, however, customs or import duty charges upon delivery are the sole responsibility of the customer. Additional carrier handling fees due to custom charges are the customers responsibility. Unfortunately, delivery timescales due to customs clearing are outside of our control. For more information, contact your customs office. Please email directly for international purchases.

All purchases are packaged in Monica Squitieri branded boxes with your paper invoice included in mailer. Your invoice does not include the cost. Your email receipt will include your financial transaction details. Please indicate if your purchase is a gift at the message option when you checkout. If you desire a gift note to be included, please indicate your gift message at the checkout as well. We will not include your invoice in the recipient’s package if indicated as a gift.

We accept all major credit cards, Shop Pay and PayPal.

Please contact us with sizing questions.

In most cases, absolutely! Reach out through our contact form!

Resizing requests from website orders are considered on a case by case basis and may incur a small fee. If you purchased a custom ring, we do not offer resizing services.  

We begin the custom design process with outlined steps and recommendations to help guide you to a place that feels exciting! Having a custom piece made is a unique experience and the hope is that you will enjoy the process of seeing your thoughts and ideas come to life as much as we do. To begin the process, head over to our Custom Request Page.

This can be a tricky part of the process and you will have to be creative! There are many ideas online, on how to find out your partner’s size without them knowing!

As an artist, I have great respect and admiration for the creative intelligence and hard work of the artist community. For ethical and legal reasons, I am not able to recreate the exact designs of other artists . Your inspiration photos are helpful as part of the design process, but we will never identically replicate someone else's design.

I love reimagining heirlooms and creating pieces that you'll enjoy wearing. I have redesigned many heirlooms for clients over the years and welcome all inquiries.

In most cases, yes. Outside stones are approved on a case-by-case basis. Upon review and approval, you will be sent an outside stone intake form to complete prior to handing off your stones for the custom process.

We do not offer studio visits at this time, however, we offer phone call, Zoom and FaceTime consults along with email communication. Head over to the custom request page to book your appointment.

Our typical turnaround time for ceremonial custom work is on average 10-14 weeks. If you are in need of an expedited service, it may be possible to for the turnaround time to be between 6-8 weeks. Additional fees apply. Lead time varies depending on project request and will be discussed during your order inquiry. The best way to get an idea of when your piece will be complete is to reach out directly.

How much does it cost to make a custom piece of jewelry?

The cost for creating a one of a kind custom piece of jewelry ranges depending on project scale as well as metal and stones desired. The following are just a few examples of what is included in your custom jewelry fee: consulting fees, design and fabrication labor fees, cost of materials including, shipping, etc. Payment plan options are available. Please reach out through our Custom Request Page for more details!

Monica Squitieri Jewelry only uses diamond that are responsibly sourced and traded under the Kimberley Process. For more information on the Kimberley Process, follow this link: https://www.kimberleyprocess.com/en/what-kp